Entry Level Customer Support / Account Manger
Compensation: $40,000 Annual Salary + $15,000 Projected Commission
Location: This role can be performed 100% remotely from home or any location that you prefer.
HomeBinder is an exciting early stage business with customers in all 50 states! HomeBinder has been in business for five years and is growing rapidly. Our team of 8 has built a web based home management platform that is disrupting the real estate tech industry. HomeBinder’s primary customers are Home Inspectors who give HomeBinder to homeowners as an added value to their service and to market to Real Estate Agents that they work with.
You will be getting in at an early stage of company growth, which provides great opportunity to learn and grow with the company. You will gain hands on experience in a startup environment with the ability to take initiative and get involved in other areas of the business that you find interesting.
HomeBinder is hiring a Full Time Customer Support / Account Manager to fill a hybrid role between Customer Support and Inbound Sales. This is not a role that requires any cold calling. This role will involve a large portion of time spent working with existing customers and occasional travel.
- Participate in daily training meetings to become an expert in our industry and the services that we provide
- Continue developing relationships with our current customer base to increase retention rate
- Respond to inbound email/chat messages and phone calls
- Provide backup support to Sales Reps in all aspects of the selling process
- Provide live phone and web based training to customers and prospects as needed
- Increase sales opportunities by following up with early stage sales leads via phone and email to increase sales opportunities
- Attend occasional tradeshows and conferences within our industry
Qualifications, Education, Skills and Competencies
- Sales or Customer Support experience not required but is a bonus
- Associate’s or Bachelor’s degree preferred but not required
- Ability to work well in a team environment
- Engaging and customer-friendly attitude with desire to help people
- Ability to multitask in a fast paced environment while maintaining a high level of professionalism
- Detail oriented
- Ability to think outside the box and problem-solve effectively
- Excellent organization and time-management skills
- Self starter able to work from home efficiently
Please submit resumes to email@example.com
HomeBinder is an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected federal, state/province or local status unrelated to performance of the work involved.